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inPhoto ID / Capture SLR FAQ


 

inPhoto ID SLR / inPhoto Capture SLR FAQs


 


inPhoto displays the "Invalid Serial Number" error during activation.

Solution: The common reason for this issue is that you enter the wrong serial number during activation. The name of the application you try to activate is displayed in the head of the error message. Please check that you try to activate the correct application. You can find the name of the application that corresponds to your serial number in the your purchase confirmation email.

If product name is different it means that you installed the wrong application. In this case remove it, download and install the correct application (inPhoto ID SLR / inPhoto Capture SLR). If you are still confused please contact us.

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inPhoto ID SLR displays the "Activation Service cannot be started" error during start.

Solution: Reinstall the activation service.

1. Download inPhoto/IDPhoto Remover from HERE. This utility fully removes inPhoto from your PC.

2. Before you start inPhoto/IDPhoto Remover, please, save the serial number of inPhoto because you will need to activate the software again. You can find the serial number in the About (Menu - Question Mark in the top right part - About).

3. Start inPhoto/IDPhoto Remover and follow its instructions.

4. Restart your PC.

5. Install inPhoto ID SLR / inPhoto Capture SLR.

If the issue persists please run ServiceRepair.cmd.

ServiceRepair.cmd location:
C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepair.cmd

If the issue persists please email to info@akond.net and akondsales@gmail.com the files listed below:

1. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ActivationService.InstallLog
2. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\InstallUtil.InstallLog
3. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepairCMDLog.txt
4. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\StartLog.txt

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Capture to TWAIN button is greyed out. I can't capture the photo to TWAIN.

Solution: TWAIN protocol must be initialized by an application to which you wish to transfer the captured images - this is a TWAIN protocol obligatory requirement. You can't start TWAIN transfer from inPhoto itself, only from your TWAIN-compliant application. Choose inPhoto as TWAIN data source ans start TWAIN image capture from your application (generaly it is Aquire command).

inPhoto ID SLR / inPhoto Capture SLR will start automatically and TWAIN button will be available. You must use Acquire command from your application every time, because applications generally close TWAIN transfer after receving files.

If you do use Acquire command every time but inPhoto still has disabled Capture to TWAIN button please contact us. Specify the application you use to transfer images from inPhoto and its version.

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When I use inPhoto ID SLR / inPhoto Capture SLR with my camera I do not have "live image". What shall I do?

Solution: Canon SLR cameras having live image preview ability shall be set in

For inPhoto ID SLR:

  • “Auto” (P) mode.

For inPhoto Capture SLR:

  • “Auto” (P) mode.
  • “Exposition priority” (Tv),
  • “Aperture priorirty” (Av),
  • or “Manual” (M) mode.

Live image preview will not be displayed in the software window if Canon SLR camera is set in “Full Auto” mode or any of the special modes.

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All of a sudden my camera is switched off and I need to re-start my PC to work with the software. What is a reason of the problem?

Solution: Please check that your camera does not go to sleep mode. To switch off the camera sleep mode please go to Camera menu on the camera - Auto Power - Off.

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The program stops responding when I capture a image.

Solution: One of the possible reason for above problem: the camera memory card installed in your camera. Try to format it. If it does not help try to remove it and work without the card.

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The program does face detection however, when I click save to file, the application minimizes and no image is presented. If no faces are in the frame, I am able to do a save as file and modify the image.

Solution: Check the software settings.

Go to menu File - Options - Processing tab. Check "Show Processing Window".

"Show if necessary" is checked: you will see the Image Processing Window only if the face is not detected for some reason, or there are some problems with face crop. If the face is detected and cropped OK, you will not see the Image Processing Window, and the cropped photo will be saved automatically to the folder selected on File - Options - Save tab. Change "Show Processing Window" to "Always". Also select the folder and saving method on Save tab.

Also, check File - Options - General tab. If you check "Close on capture" and "Hide to tray instead of close" the software will not be closed after photo capture, but will be minimized to tray instead. You can open it from tray, it will reduce the start up time.

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How do I recover my Serial Number?

Solution: If inPhoto ID SLR / inPhoto Capture SLR is installed on your PC and you can start it you can find your serial number in the About (Menu - Question Mark in the top right part - About).

If you are not able to start inPhoto ID SLR / inPhoto Capture SLR please contact us: info@akond.net and akondsales@gmail.com

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inPhoto ID SLR / inPhoto Capture SLR displays "The Camera failed capturing an image" error.

The issue can be caused by the following reasons:
1. The camera cannot detect the subject of focusing. If the subject of focusing is not detected the camera will not shoot. In this case, the application displays "The Camera failed capturing an image" error.

2. The error caused by SD memory card. The memory card can occasionally cause the issue when you control your camera remotely. inPhoto ID SLR can control the camera with or without a memory card. To fix the issue use the camera without a memory card.

Solution:
1. If this is a focusing problem, please, do the following:

  • Shoot the subject having good contrast with the background.
  • Capture the photo with the subject on the background.
  • Zoom the camera lens out or increase the distance between the camera and the subject, if you using a single focal length lens.
  • Adjust the lighting so that image colors became brighter and more intense. If the shot is too dark or too light the focusing system cannot differs subject color and background color.

2. If this is an SD card issue, please, remove the SD card from your camera.

If you still experience same issue please email us the Log files so we can identify the cause of  the issue: info@akond.net and akondsales@gmail.com.

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When you try to start inPhoto the error message "GUI … has stopped working" appears.

It happens because inPhoto requires .Net framework 3.0 and .Net framework 4.5.

Solution:

1. Install .Net framework 3.0 or later and .Net framework 4.5 or later on your PC.
Download the suitable .Net framework features from the Microsoft website. We suggest .Net framework 3.5 (Full Package) available at https://www.microsoft.com/en-us/download/details.aspx?id=25150 and .Net framework 4.5.2 available at https://www.microsoft.com/en-us/download/details.aspx?id=42642.

If the issue persists after you have installed the .Net framework features, please re-install the application. Follow these steps:

1. Fully remove the application from your PC. A step-by-step guide is given below.
2. Restart the computer.
3. Install the application.

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How to fully remove inPhoto?

Solution:

Use our inPhoto/IDPhoto Remover and then restart your PC.

1. Download inPhoto/IDPhoto Remover from here: Remover.

2. Before you start inPhoto/IDPhoto Remover please keep the serial numbers of your applications. This utility removes the activation data too. You can find the serial number in the About dialogue of the application. The dialogue is located in the main menu - About.

3. Close inPhoto/IDPhoto.

4. Start inPhoto/IDPhoto Remover and click the Remove button.

5. Please wait until the utility has completed then click the Next button.

6. Done! The inPhoto and IDPhoto applications, all it`s components and records in the system registry have been completely removed from your PC. To close wizard click the Finish button.

7. After inPhoto and IDPhoto software has been removed restart your PC to complete removing.

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How to email Log file?

Solution: To email the log files please do the following:

1.Reproduce the issue.

2.Close the application. Make sure not to hide application to trey. Close it completely using Exit command (Menu - File). If application hangs use End Task from Windows Task Manager.

3.Send us Log.txt of your application.

Log file location in Windows Vista/7/8/10:
C:\Users\[User Account Name]\AppData\Roaming\IDPhotoCapture\inPhoto ID (Capture) SLR\inPhoto ID (Capture) SLR Log.txt

Log file location in Windows XP:
C:\Documents and Settings\[User Account Name]\Application Data\IDPhotoCapture\inPhoto ID (Capture) SLR\inPhoto ID (Capture) SLR Log.txt

Please email the Log file to info@akond.net and akondsales@gmail.com.

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