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inPhoto ID Webcam FAQ


 

inPhoto ID Webcam FAQs


 

Capture to TWAIN button is greyed out. I can't capture the photo to TWAIN.

Solution: TWAIN protocol must be initialized by an application to which you wish to transfer the captured images - this is a TWAIN protocol obligatory requirement. You can't start TWAIN transfer from inPhoto ID Webcam itself, only from your TWAIN-compliant application. Choose inPhoto ID Webcam as TWAIN data source ans start TWAIN image capture from your application (generaly it is Aquire command).

inPhoto ID Webcam will start automatically and TWAIN button will be available. You must use Acquire command from your application every time, because applications generally close TWAIN transfer after receving files.

If you do use Acquire command every time but inPhoto ID Webcam still has disabled Capture to TWAIN button please contact us. Specify the application you use to transfer images from inPhoto ID Webcam and its version.

Also, read Work as TWAIN driver.

inPhoto ID Webcam displays the "Invalid Serial Number" error during activation.

Solution: The common reason for this issue is that you enter the wrong serial number during activation. The name of the application you try to activate is displayed in the head of the error message. Please check that you try to activate the correct application. You can find the name of the application that corresponds to your serial number in the your purchase confirmation email.

If product name is different it means that you installed the wrong application. In this case remove it, download and install the correct application (inPhoto ID Webcam). If you are still confused please contact us.

inPhoto ID Webcam displays the "Activation Service cannot be started" error during start.

Solution: Reinstall the activation service.

Step 1. Download inPhoto/IDPhoto Remover from HERE. This utility fully removes inPhoto ID Webcam from your PC.

Step 2. Before you start inPhoto/IDPhoto Remover, please, save the serial number of inPhoto ID Webcam because you will need to activate the software again. You can find the serial number in the About (Menu - Question Mark in the top right part - About).

Step 3. Start inPhoto/IDPhoto Remover and follow its instructions.

Step 4. Restart your PC.

Step 5. Install inPhoto ID Webcam.

If the issue persists please run ServiceRepair.cmd.

ServiceRepair.cmd location:
C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepair.cmd

If the issue persists please email to info@akond.net and akondsales@gmail.com the files listed below:

1. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ActivationService.InstallLog
2. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\InstallUtil.InstallLog
3. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepairCMDLog.txt
4. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\StartLog.txt

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How do I recover my Serial Number?

Solution: If inPhoto ID Webcam is installed on your PC and you can start it you can find your serial number in the About (Menu - Question Mark in the top right part - About).

If you are not able to start inPhoto ID Webcam please contact us (info@akond.net and akondsales@gmail.com)

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How to fully remove inPhoto ID Webcam from my PC?

Solution: To fully remove all inPhoto and IDPhoto applications from your PC just use our inPhoto / IDPhoto Remover.

Step 1. Download inPhoto/IDPhoto Remover from from HERE.

Step 2. Before you start inPhoto/IDPhoto Remover please save the serial numbers of inPhoto ID Webcam. This utility removes the activation data too. You can find the serial number in the About (Menu - Question Mark in the top right part - About).

Step 3. Close inPhoto ID Webcam and all other inPhoto applications if you have them.

Step 4. Start inPhoto / IDPhoto Remover and click the Remove button.

Step 5. Please wait until the utility removes inPhoto ID Webcam and click Next button.

Step 6. Done! inPhoto ID Webcam and all other inPhoto / IDPhoto applications, all their components and records in the system registry are now completely removed from your PC. To close wizard click the Finish button.

Step 7. Restart your PC to complete removing.

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