| Capture to TWAIN button is greyed out. I can't capture the photo to TWAIN.
Solution: TWAIN protocol must be initialized by an application to which you wish to transfer the captured images - this is a TWAIN protocol obligatory requirement. You can't start TWAIN transfer from inPhoto Capture PS itself, only from your TWAIN-compliant application. Choose inPhoto Capture PS as TWAIN data source ans start TWAIN image capture from your application (generaly it is Aquire command).
inPhoto Capture PS will start automatically and TWAIN button will be available. You must use Acquire command from your application every time, because applications generally close TWAIN transfer after receving files.
If you do use Acquire command every time but inPhoto Capture PS still has disabled Capture to TWAIN button please contact us. Specify the application you use to transfer images from inPhoto Capture PS and its version.
When I use inPhoto Capture PS with my camera I do not have "live image". What shall I do?
Solution: Canon Powershot camera shall be set in
Live image preview will not be displayed in the software window if Canon Powershot camera is set in “Full Auto” mode or any of the special modes.
- “Auto” (P),
- “Exposition priority” (Tv),
- “Aperture priorirty” (Av),
- or “Manual” (M) mode.
All of a sudden my camera is switched off and I need to re-start my PC to work with the software. What is a reason of the problem?
Solution: Please check that your camera does not go to sleep mode. To switch off the camera sleep mode please go to Camera menu on the camera - Auto Power - Off.
The program does face detection however, when I click save to file, the application minimizes and no image is presented. If no faces are in the frame, I am able to do a save as file and modify the image.
Answer. Check the software settings.
Go to menu File - Options - Processing tab. Check "Show Processing Window".
"Show if necessary" is checked: you will see the Image Processing Window only if the face is not detected for some reason, or there are some problems with face crop. If the face is detected and cropped OK, you will not see the Image Processing Window, and the cropped photo will be saved automatically to the folder selected on File - Options - Save tab. Change "Show Processing Window" to "Always". Also select the folder and saving method on Save tab.
Also, check File - Options - General tab. If you check "Close on capture" and "Hide to tray instead of close" the software will not be closed after photo capture, but will be minimized to tray instead. You can open it from tray, it will reduce the start up time.
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inPhoto Capture PS displays the "Invalid Serial Number" error during activation.
Solution: The common reason for this issue is that you enter the wrong serial number during activation. The name of the application you try to activate is displayed in the head of the error message. Please check that you try to activate the correct application. You can find the name of the application that corresponds to your serial number in the your purchase confirmation email.
If product name is different it means that you installed the wrong application. In this case remove it, download and install the correct application (inPhoto Capture PS). If you are still confused please contact us.
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inPhoto Capture PS displays the "Activation Service cannot be started" error during start.
Solution: Reinstall the activation service.
Step 1. Download inPhoto/IDPhoto Remover from HERE. This utility fully removes inPhoto Capture PS from your PC.
Step 2. Before you start inPhoto/IDPhoto Remover, please, save the serial number of inPhoto Capture PS because you will need to activate the software again. You can find the serial number in the About (Menu - Question Mark in the top right part - About).
Step 3. Start inPhoto/IDPhoto Remover and follow its instructions.
Step 4. Restart your PC.
Step 5. Install inPhoto Capture PS.
If the issue persists please run ServiceRepair.cmd.
C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepair.cmd
If the issue persists please email to email@example.com and firstname.lastname@example.org the files listed below:
1. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ActivationService.InstallLog
2. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\InstallUtil.InstallLog
3. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\ServiceRepairCMDLog.txt
4. C:\Program Files\Common Files\inPhoto IDPhoto Shared\Activation Service\StartLog.txt
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How do I recover my Serial Number?
Solution: If inPhoto Capture PS is installed on your PC and you can start it you can find your serial number in the About (Menu - Question Mark in the top right part - About).
If you are not able to start inPhoto Capture PS please contact us (email@example.com and firstname.lastname@example.org)
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How to fully remove inPhoto Capture PS from my PC?
Solution: To fully remove all inPhoto and IDPhoto applications from your PC just use our inPhoto / IDPhoto Remover.
Step 1. Download inPhoto/IDPhoto Remover from from HERE.
Step 2. Before you start inPhoto/IDPhoto Remover please save the serial numbers of inPhoto Capture PS. This utility removes the activation data too. You can find the serial number in the About (Menu - Question Mark in the top right part - About).
Step 3. Close inPhoto Capture PS and all other inPhoto applications if you have them.
Step 4. Start inPhoto / IDPhoto Remover and click the Remove button.
Step 5. Please wait until the utility removes inPhoto Capture PS and click Next button.
Step 6. Done! inPhoto Capture PS and all other inPhoto / IDPhoto applications, all their components and records in the system registry are now completely removed from your PC. To close wizard click the Finish button.
Step 7. Restart your PC to complete removing.
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inPhoto Capture PS displays "Capturing…" message and hang after shooting.
The issue is caused by the fact that not all manufactures produce memory cards fully complying with SD standards.
When you have clicked Capture to TWAIN or Capture to File buttons your camera captures an image and then tries to store it on the memory card. If the memory card does not work properly in the "Lock" mode the camera cannot store the captured image. Since the camera cannot store the image the application remains in the standby mode (hangs).
We recommend using SanDisk memory cards. All SanDisk memory cards strictly comply with SD standard and work properly.
Solution: Replace your memory card with SanDisk memory card. You may choose any model of the SanDisk memory card, all SanDisk cards work properly.
If you still experience same issue after replacing the memory card – please email us the Log files so we can identify the cause of the issue ((email@example.com and firstname.lastname@example.org).
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How to email Log file?
Solution: To email the log files please do the following:
1.Reproduce the issue.
2.Close the application. Make sure not to hide application to trey. Close it completely using Exit command (Menu - File). If application hangs use End Task from Windows Task Manager.
3.Send us Log.txt of your application.
Log file location in Windows Vista/7/8/10:
C:\Users\[User Account Name]\AppData\Roaming\IDPhotoCapture\inPhoto Capture PS\inPhoto Capture PS Log.txt
Log file location in Windows XP:
C:\Documents and Settings\[User Account Name]\Application Data\IDPhotoCapture\inPhoto Capture PS\inPhoto ID Capture Log.txt
Please email the Log file to email@example.com and firstname.lastname@example.org.
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